Having trouble with your booking?

Follow these quick steps to resolve common booking problems.

1

Open My Bookings

Go to the app and tap on My Bookings.

2

Select the affected booking

Choose the booking that has the issue.

3

Check booking status

Review the appointment details, payment status, and time.

4

Try updating the booking

Edit the service, date, or specialist if needed.

5

Contact the salon

If the issue continues, contact the salon directly through support chat or call.